If you are just browsing the net hoping to find ways to integrate Big Data, AI, ML, and other technology into your business, you might be overwhelmed by the many types of Bots and functionalities. There are web crawler/spider bots, web scraping bots, chatbots, bots for almost anything under the Internet. It (almost) does not make sense anymore. In this article, we try to help you keep your sanity by piecing the many naming conventions of bots together.
Where are the consumers? Where should you invest your next marketing dollar? This article explores some dilemma in digital marketing for marketers from the past, present and future. Is it more effective to build a website, a web-app, a native app or add chatbots to platforms of every kind?
Just last week, Channel News Asia made official announcement of its presence on WhatsApp Business, nudging its followers along to subscribe to its news service on the world’s most popular messaging platform.
Facebook’s acquisition of WhatsApp for $19 billion left many bewildered in 2014. Besides talks of Zuckerberg’s intention to integrate Facebook messenger, Instagram direct messages and WhatsApp messenger in the start of 2019, here are some other ways Facebook is harvesting from its acquisition.
Enterprise chatbots are commonly known as virtual assistants, which are essentially automated virtual employees. They make use of conversational Artificial Intelligence (AI), such as Natural Language Processing (NLP), which has advanced tremendously in last two years. This article details the most common use cases and roadblocks in deploying enterprise chatbots.
In the past year, I watched the startup i joined grow tremendously from a 3 person team to now a team of 20 members. Throughout this journey there were many challenges that we had to overcome. Engineering resource was always lacking, our customers were always requesting for more, and there was nobody really experienced to guide us. The average age of the company (even now) is less than 30, so we just had to learn to figure things out along the way.
TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over 200 Facebook Messenger bots to extract conversation dialogs for your reference: BotSpeak. Evaluating the output from bots, we adopted a pure data approach for lexical improvements and anecdotal advice on better presentation of the bot conversations.
We’ve now seen some examples of live Messenger bots in the wild since their debut at the F8 Conference. Telegram bots have also been around for a while. Some of us had high hopes for bots being actually useful for businesses so that we can prove that the hypotheses around conversational commerce at scale is true.
You may have wondered why the significant investment you’ve made in your virtual assistant/chatbot has not yielded much by way of positive feedback from customers. Or perhaps you’ve met and tried a few different chat solutions that promise to reduce your customer support load, but turn out to be disappointing.
As a salesperson (or someone concerned about sales at your company), you probably have a say in which tools will help you grow sales. Here at KeyReply, we spend a lot of time researching what our landscape looks like so we can provide the most value to our customers that is not only suited to their needs but also unique and differentiated. So after all the research we’ve done so far, we decided to put together an infographic that shows the best sales tools money can buy today, and where their strengths lie along the sales pipeline.