Technologies for the online retail sector

Posted by Zoe Ang on 11 July 2019

AI-powered e-commerce has significantly changed the way we shop. In 2013, Deloitte’s study found that FMCG sales underutilized e-commerce channels. Now, many grocers have come to move consumer packaged goods (CPG) through the e-commerce channels. There is increased use of grocery delivery, and subscription boxes for a myriad of products these days. However, some technology used are still lacking. Here, we share some of the 21st century technologies and strategies which retailers are using to stay in the game.

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What can you automate?

Posted by Zoe Ang on 26 June 2019

“If I had asked people what they wanted, they would have said faster horses”. The idea of a “car” much less a self-driving vehicle is unthinkable. We have come a long way with advancement in technology but there is no wisdom in relishing in our past technological successes. It is merely hindsight bias. On the flipside, anticipating future developments of technological development require foresight.

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Website vs Application vs Chatbot

Posted by Zoe Ang on 3 June 2019

Where are the consumers? Where should you invest your next marketing dollar? This article explores some dilemma in digital marketing for marketers from the past, present and future. Is it more effective to build a website, a web-app, a native app or add chatbots to platforms of every kind?

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Is Your Company Ready for Deployment of Virtual Assistants? (Chatbots)?

Posted by Lee Hwee Teo on 15 May 2019


Enterprise chatbots are commonly known as virtual assistants, which are essentially automated virtual employees. They make use of conversational Artificial Intelligence (AI), such as Natural Language Processing (NLP), which has advanced tremendously in last two years. This article details the most common use cases and roadblocks in deploying enterprise chatbots.

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Take a course, be a Messenger bot ninja

Posted by Carylyne Chan on 15 December 2016

We’ve launched a course to help answer all your questions about Messenger bots and how to strategize and build them

Source: Highbrow

We’ve just launched our new course, “Build Your Own Facebook Messenger Bot” on Highbrow! In it, you’ll get an overview of how to think about and launch your very own Facebook Messenger bot.

  • Lesson 1: Intro to chatbots + Intro on the release on the Facebook Messenger bot platform
  • Lesson 2: Choosing a use case for your bot
  • Lesson 3: Crafting bot dialogs
  • Lesson 4: Natural language processing & machine learning for your bot
  • Lesson 5: Integrating workflows to your bot
  • Lesson 6: Testing and launching your bot
  • Lesson 7: Bot analytics
  • Lesson 8: Common bot pitfalls
  • Lesson 9: Other bot platforms
  • Lesson 10: AI and strategy + ending comments and resources

Be sure to check it out! Kudos to the Highbrow team for an amazingly easy way to acquire new knowledge daily in bite-sized chunks. Let us know if you’ve got questions, and how we can help you build your own bot at KeyReply.

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