What Can You Automate?

Posted by Zoe Ang on 26 June 2019

“If I had asked people what they wanted, they would have said faster horses”. The idea of a “car” much less a self-driving vehicle is unthinkable. We have come a long way with advancement in technology but there is no wisdom in relishing in our past technological successes. It is merely hindsight bias. On the flipside, anticipating future developments of technological development require foresight.

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Is Your Company Ready for Deployment of Virtual Assistants? (Chatbots)?

Posted by Lee Hwee Teo on 15 May 2019

Synopsis

Enterprise chatbots are commonly known as virtual assistants, which are essentially automated virtual employees. They make use of conversational Artificial Intelligence (AI), such as Natural Language Processing (NLP), which has advanced tremendously in last two years. This article details the most common use cases and roadblocks in deploying enterprise chatbots.

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The state of information overload in enterprises today

Posted by Carylyne Chan on 19 October 2017

Challenges in making decisions due to too much available information — And what to do about it

Information overload, also known as infobesity, infoxication, information glut, data smog, and information tsunami, among other trendy terms, basically means reduced understanding and decision making capacity due to having too much information than can be processed. First discovered in psychology, information overload has demonstrated that even the most intelligent and upstanding people can have problems with acting appropriately (or even acting at all) when they are faced with too many choices or situational issues that overwhelm them.

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How to implement internal chatbots for team productivity & transparency

Posted by Carylyne Chan on 9 December 2016

Other than customer-facing chatbots, internal-facing chatbots can be vital in increasing productivity and improving culture too

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