“If I had asked people what they wanted, they would have said faster horses”. The idea of a “car” much less a self-driving vehicle is unthinkable. We have come a long way with advancement in technology but there is no wisdom in relishing in our past technological successes. It is merely hindsight bias. On the flipside, anticipating future developments of technological development require foresight.
If you have an internal engineering team, why do you need an external chatbot provider? Here are some things to help you make a decision
Many of the businesses that we work with on chatbots already had internal hackathon versions of a chatbot. While it’s easy to get a basic chatbot up, it can require lots of expertise to be able to scale and improve the chatbot to the level where it can be seriously useful, rather than gimmicky.