the KeyReply blog

Welcome to our world of chatbots & productivity!

Helping your customers find your chatbot and talk to it

It’s not enough to build it, and wait for people to come and talk to it. Here are some ways you can help your customers get to your chatbot today

The whole point of a chatbot is to make it...

Carylyne Chan
Carylyne Chan Dec 14, 2016

Why your business needs a chatbot strategy

In the changing world of chatbots for business, you need to strategize for the greatest advantage in the market

When you launch a new product, you probably spend lots of time before that...

Carylyne Chan
Carylyne Chan Dec 05, 2016

How should bots speak to humans?

BotSpeak database — 1 human, 200+ bots, 892 bot dialogs

TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over 200 Facebook Messenger bots to extract...

Spencer Yang
Spencer Yang Nov 10, 2016