Am I Chatting with a Human or an AI? How Live Agents Help with Chatbot Implementations

Posted by Zoe Ang on 29 August 2019

Digital transformation is exciting - as a solution provider, we get it. It is no wonder we idealize the digital era, it's almost like the American Dream; people who believed in it, believed that anything is possible.

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XLNet — A new pre-training method outperforming BERT on 20 tasks

Posted by Max Xu on 20 June 2019

In 2018, Google published bidirectional, transformer-based pre-training of large scale language model BERT, breaking 11 state-of-the-art records in Natural Language Processing. It has brought great excitement for the NLP field.

Very quickly, BERT has spread like wild fire within the research community, derivative research work have started to emerge.

While the shockwaves BERT created have yet to calm down, another a brand new model emerged today.

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How to make sure your new chatbot gets a head start with machine learning

Posted by Carylyne Chan on 7 March 2017

Avoid a “clueless chatbot” situation by equipping your chatbot with past data from your business before it goes live

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