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Am I Chatting with a Human or an AI? How Live Agents Help with Chatbot Implementations

Digital transformation is exciting - as a solution provider, we get it. It is no wonder we...

XLNet — A new pre-training method outperforming BERT on 20 tasks

In 2018, Google published bidirectional, transformer-based pre-training of large scale...

How to make sure your new chatbot gets a head start with machine learning

Avoid a “clueless chatbot” situation by equipping your chatbot with past data from your business...