the KeyReply blog

Welcome to our world of chatbots & productivity!

Developing the future of government–citizen interaction in Singapore

Fulfilling our purpose of making government information accessible to everyone

In November 2016, we were fortunate enough to be chosen as the partner for the first-ever Gov.sg Messenger bot. As...

Carylyne Chan
Carylyne Chan Feb 03, 2017

Take a course, be a Messenger bot ninja

We’ve launched a course to help answer all your questions about Messenger bots and how to strategize and build them

Source: Highbrow

We’ve just launched our new course, “Build Your Own...

Carylyne Chan
Carylyne Chan Dec 15, 2016

Should you choose Facebook Messenger as your chatbot platform?

Evaluating the pros & cons of the Facebook Messenger bot platform as part of your business’ chatbot strategy

Source: ...
Carylyne Chan
Carylyne Chan Dec 06, 2016

5 reasons a bot is perfect for your business today

The why, when, and how of implementing a bot for your business for maximum ROI

You may have heard of it everywhere in the news, on blogs, from friends’ posts, on social channels, and so on. Maybe...

Carylyne Chan
Carylyne Chan Dec 01, 2016

How should bots speak to humans?

BotSpeak database — 1 human, 200+ bots, 892 bot dialogs

TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over 200 Facebook Messenger bots to extract...

Spencer Yang
Spencer Yang Nov 10, 2016