Developing the future of government–citizen interaction in Singapore

Posted by Carylyne Chan on 3 February 2017

Fulfilling our purpose of making government information accessible to everyone

In November 2016, we were fortunate enough to be chosen as the partner for the first-ever Gov.sg Messenger bot. As fellow Singaporeans, we personally believed it could be a great way to bring information to peers and foreign friends alike, making it easy and accessible for them to stay connected and be heard.

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Take a course, be a Messenger bot ninja

Posted by Carylyne Chan on 15 December 2016

We’ve launched a course to help answer all your questions about Messenger bots and how to strategize and build them

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Should you choose Facebook Messenger as your chatbot platform?

Posted by Carylyne Chan on 6 December 2016

Evaluating the pros & cons of the Facebook Messenger bot platform as part of your business’ chatbot strategy

One of the most popular chatbot platforms that we work with is the Facebook Messenger bot platform. As with other bot platforms, there are some great points about Messenger bots that you can take advantage of, and some that you may not like as much.

To help you decide on whether you would like to use choose Messenger as your chatbot platform to serve your customers, we’ve put together some points on its strengths and weaknesses.

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5 Reasons a Bot is Perfect for Your Business Today

Posted by Carylyne Chan on 1 December 2016

The why, when, and how of implementing a bot for your business for maximum ROI

You may have heard of it everywhere in the news, on blogs, from friends’ posts, on social channels, and so on. Maybe you have considered it for your business. Perhaps you’ve even started looking for someone who can help you make it.

What is it? A bot, of course; the new media sensation that promises to help you increase your customer engagement, support efficacy, commerce results, and even give you news and weather on demand. Big claims, on a new channel.

That said, how do you know if a bot is really right for your business? When does it make sense to implement one for it to be really useful? And how do you start going about it?

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How Should Bots Speak to Humans?

Posted by Spencer Yang on 10 November 2016

BotSpeak database — 1 human, 200+ bots, 892 bot dialogs

TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over 200 Facebook Messenger bots to extract conversation dialogs for your reference: BotSpeak. Evaluating the output from bots, we adopted a pure data approach for lexical improvements and anecdotal advice on better presentation of the bot conversations.

How do you feel about conversations with bots so far? Are they engaging, disappointing or interesting?

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