Is Your Company Ready for Deployment of Virtual Assistants? (Chatbots)?

Posted by Lee Hwee Teo on 15 May 2019

Synopsis

Enterprise chatbots are commonly known as virtual assistants, which are essentially automated virtual employees. They make use of conversational Artificial Intelligence (AI), such as Natural Language Processing (NLP), which has advanced tremendously in last two years. This article details the most common use cases and roadblocks in deploying enterprise chatbots.

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The state of information overload in enterprises today

Posted by Carylyne Chan on 19 October 2017

Challenges in making decisions due to too much available information — And what to do about it

Information overload, also known as infobesity, infoxication, information glut, data smog, and information tsunami, among other trendy terms, basically means reduced understanding and decision making capacity due to having too much information than can be processed. First discovered in psychology, information overload has demonstrated that even the most intelligent and upstanding people can have problems with acting appropriately (or even acting at all) when they are faced with too many choices or situational issues that overwhelm them.

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The one thing your bot will fail without

Posted by Carylyne Chan on 3 March 2017

If you don’t have this, it won’t work…

Having built several bots ourselves, there is one thing that we’ve noticed that is markedly missing that prevents bots from being particularly useful: Bot-ready data.

We’re not talking about little hacky experiments where we run fun bots stringing some open APIs together in a GUI. We’re talking enterprise level bots, expected to solve some customer problems and drive business results.

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