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Why Virtual Assistant Chatbot Use Cases Are More Than Just About Automation

From providing agile customer service in insurance to enabling PROMs and PREMs in healthcare,...

How Chatbots Help Clinicians with Medical Knowledge Management

Healthcare chatbots can help doctors keep up with expanding medical knowledge and synthesize new...

How to Make Conversational AI Work for Low-Resource Languages

How difficult is it to create a chatbot that can communicate in low-resource languages like...

How Conversation Design Can Make or Break Chatbots

Conversation design plays a critical role in making chatbots work for humans. Here is what you...

6 Conversational AI Use Cases in Insurance

How can conversational AI be used by insurance providers to better serve their agents, customers,

10 Features of the Best Conversational AI Solutions in 2020

How do you tell apart the merely good chatbots from the truly great conversational AI? Here are...

7 Golden Rules of Testing Conversational AI Solutions

Testing a chatbot or conversational AI is different from traditional software UAT. Here are 7...

Conversational AI Implementation: 6 Questions to Ask First Up

A conversational AI can streamline your customer service and internal operations but...

3 Essential Features of Every Conversational AI

Conversational AI platforms are increasingly becoming critical to digital transformation plans....

How Smart is Your Conversational AI?

Conversational AI solutions are often judged based on how “smart” or intelligent they are but...

Conversational AI for Prioritising Patient Screening in Health Crises

Conversational AI can help healthcare institutions prioritise patient care during mass outbreaks...