Why Virtual Assistant Chatbot Use Cases Are More Than Just About Automation
From providing agile customer service in insurance to enabling PROMs and PREMs in healthcare,...
The Challenges of Making a Business Case for AI (and 4 Tips to Address Them)
Are you finding it harder to get management buy-in for AI projects? Here are 4 tips that will...
How to Promote Your Chatbot for Increased Usage
If you don’t promote your chatbot after launch, people will not use it and this could lead to...
How Chatbots Help Clinicians with Medical Knowledge Management
Healthcare chatbots can help doctors keep up with expanding medical knowledge and synthesize new...
Why Chatbots Fail and How to Ensure They Don’t
Chatbots play a key role in digital transformation initiatives for businesses but not all...
The Conversation Design Process: How to Design Chatbot Dialogue
Learn about the conversation design process, including understanding requirements, tech...
How to Make Conversational AI Work for Low-Resource Languages
How difficult is it to create a chatbot that can communicate in low-resource languages like...
How Conversation Design Can Make or Break Chatbots
Conversation design plays a critical role in making chatbots work for humans. Here is what you...
Conversational AI Implementation: 6 Questions to Ask First Up
A conversational AI can streamline your customer service and internal operations but...
3 Essential Features of Every Conversational AI
Conversational AI platforms are increasingly becoming critical to digital transformation plans....
How Smart is Your Conversational AI?
Conversational AI solutions are often judged based on how “smart” or intelligent they are but...
Conversational AI for Prioritising Patient Screening in Health Crises
Conversational AI can help healthcare institutions prioritise patient care during mass outbreaks...
Making Chatbots Part of Your Organisational Customer Experience Strategy
In this day and age, it’s no longer surprising to see a chatbot pop up as soon as you alight on...
How Gamification Can Help Create Immersive and Engaging Chatbot Experiences
The benefits of chatbots are increasingly well-recognised in marketing and beyond, with...
Our Year in Review: Top 5 Blog Posts of 2019
It's been an exciting year in the artificial intelligence space, with 2019 being the year where...