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Is LaMDA All Hype Or Will it Revolutionise Chatbots?

Google’s LaMDA conversational technology shows signs of a major breakthrough but will it turn...

Why Virtual Assistant Chatbot Use Cases Are More Than Just About Automation

From providing agile customer service in insurance to enabling PROMs and PREMs in healthcare,...

The Challenges of Making a Business Case for AI (and 4 Tips to Address Them)

Are you finding it harder to get management buy-in for AI projects? Here are 4 tips that will...

How to Promote Your Chatbot for Increased Usage

If you don’t promote your chatbot after launch, people will not use it and this could lead to...

How Chatbots Help Clinicians with Medical Knowledge Management

Healthcare chatbots can help doctors keep up with expanding medical knowledge and synthesize new...

Why Chatbots Fail and How to Ensure They Don’t

Chatbots play a key role in digital transformation initiatives for businesses but not all...

The Conversation Design Process: How to Design Chatbot Dialogue

Learn about the conversation design process, including understanding requirements, tech...

How to Make Conversational AI Work for Low-Resource Languages

How difficult is it to create a chatbot that can communicate in low-resource languages like...

How Conversation Design Can Make or Break Chatbots

Conversation design plays a critical role in making chatbots work for humans. Here is what you...

Conversational AI Implementation: 6 Questions to Ask First Up

A conversational AI can streamline your customer service and internal operations but...

3 Essential Features of Every Conversational AI

Conversational AI platforms are increasingly becoming critical to digital transformation plans....

How Smart is Your Conversational AI?

Conversational AI solutions are often judged based on how “smart” or intelligent they are but...

Conversational AI for Prioritising Patient Screening in Health Crises

Conversational AI can help healthcare institutions prioritise patient care during mass outbreaks...

Making Chatbots Part of Your Organisational Customer Experience Strategy

In this day and age, it’s no longer surprising to see a chatbot pop up as soon as you alight on...

How Gamification Can Help Create Immersive and Engaging Chatbot Experiences

The benefits of chatbots are increasingly well-recognised in marketing and beyond, with...