Defining Virtual Assistants – and are they the same as Chatbots?

Posted by Zoe Ang on 21 June 2019

These terms have been tossed around loosely in various contexts, but what do they really mean? Like really. 

Read More

Too much bots to keep tabs on?

Posted by Zoe Ang on 14 June 2019

If you are just browsing the net hoping to find ways to integrate Big Data, AI, ML, and other technology into your business, you might be overwhelmed by the many types of Bots and functionalities. There are web crawler/spider bots, web scraping bots, chatbots, bots for almost anything under the Internet. It (almost) does not make sense anymore. In this article, we try to help you keep your sanity by piecing the many naming conventions of bots together. 

Read More

Making the News with WhatsApp

Posted by Zoe Ang on 29 May 2019

Just last week, Channel News Asia made official announcement of its presence on WhatsApp Business, nudging its followers along to subscribe to its news service on the world’s most popular messaging platform.

Facebook’s acquisition of WhatsApp for $19 billion left many bewildered in 2014. Besides talks of Zuckerberg’s intention to integrate Facebook messenger, Instagram direct messages and WhatsApp messenger in the start of 2019, here are some other ways Facebook is harvesting from its acquisition.

Read More

Is Your Company Ready for Deployment of Virtual Assistants? (Chatbots)?

Posted by Lee Hwee Teo on 15 May 2019

Synopsis

Enterprise chatbots are commonly known as virtual assistants, which are essentially automated virtual employees. They make use of conversational Artificial Intelligence (AI), such as Natural Language Processing (NLP), which has advanced tremendously in last two years. This article details the most common use cases and roadblocks in deploying enterprise chatbots.

Read More

The Chatbot Landscape, 2017 Edition

Posted by Carylyne Chan on 26 June 2017

To help decision makers and users wade around the vast landscape of bots, this landscape gives a high-level overview of providers and tools.

Read More