the KeyReply blog

Welcome to our world of chatbots & productivity!

The Chatbot Landscape, 2017 Edition

To help decision makers and users wade around the vast landscape of bots, this landscape gives a high-level overview of providers and tools.

Why this landscape, now?

Since we started building bots...

Carylyne Chan
Carylyne Chan Jun 26, 2017

How to make sure your new chatbot gets a head start with machine learning

Avoid a “clueless chatbot” situation by equipping your chatbot with past data from your business before it goes live

For most of us, building a chatbot serves a real business purpose and...

Carylyne Chan
Carylyne Chan Mar 07, 2017

The one thing your bot will fail without

If you don’t have this, it won’t work…

Having built several bots ourselves, there is one thing that we’ve noticed that is markedly missing that prevents bots from being particularly useful: ...

Carylyne Chan
Carylyne Chan Mar 03, 2017

Developing the future of government–citizen interaction in Singapore

Fulfilling our purpose of making government information accessible to everyone

In November 2016, we were fortunate enough to be chosen as the partner for the first-ever Gov.sg Messenger bot. As...

Carylyne Chan
Carylyne Chan Feb 03, 2017

Why you may need an external chatbot provider even with an engineering team

If you have an internal engineering team, why do you need an external chatbot provider? Here are some things to help you make a decision

Many of the businesses that we work with on...

Carylyne Chan
Carylyne Chan Dec 08, 2016

7 great ways to add a chatbot to your business

Pick the right use case and reap the benefits of having an automated chatbot in your business

Choosing the right way to use a chatbot in your business may be one of the most important parts of the...

Carylyne Chan
Carylyne Chan Dec 07, 2016

What to think about before building your enterprise chatbot

5 greatest considerations behind implementing and putting your enterprise chatbot to work

While you’re considering whether to build a chatbot for your enterprise, you have most probably...

Carylyne Chan
Carylyne Chan Dec 02, 2016

How should bots speak to humans?

BotSpeak database — 1 human, 200+ bots, 892 bot dialogs

TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over 200 Facebook Messenger bots to extract...

Spencer Yang
Spencer Yang Nov 10, 2016