Am I Chatting with a Human or an AI? How Live Agents Help with Chatbot Implementations

Posted by Zoe Ang on 29 August 2019

Digital transformation is exciting - as a solution provider, we get it. It is no wonder we idealize the digital era, it's almost like the American Dream; people who believed in it, believed that anything is possible.

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Technology Powering the Logistic sector

Posted by Zoe Ang on 18 July 2019

Logistics and supply chain is an industry with high level of repetitive and laborious tasks, making it ideal candidate for automation.

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Technologies for the Online Retail Sector

Posted by Zoe Ang on 11 July 2019

AI-powered e-commerce has significantly changed the way we shop. In 2013, Deloitte’s study found that FMCG sales underutilized e-commerce channels. Now, many grocers have come to move consumer packaged goods (CPG) through the e-commerce channels. There is increased use of grocery delivery, and subscription boxes for a myriad of products these days. However, some technology used are still lacking. Here, we share some of the 21st century technologies and strategies which retailers are using to stay in the game.

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Defining Virtual Assistants – and are they the same as Chatbots?

Posted by Zoe Ang on 21 June 2019

These terms have been tossed around loosely in various contexts, but what do they really mean? Like really. 

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Too much bots to keep tabs on?

Posted by Zoe Ang on 14 June 2019

If you are just browsing the net hoping to find ways to integrate Big Data, AI, ML, and other technology into your business, you might be overwhelmed by the many types of Bots and functionalities. There are web crawler/spider bots, web scraping bots, chatbots, bots for almost anything under the Internet. It (almost) does not make sense anymore. In this article, we try to help you keep your sanity by piecing the many naming conventions of bots together. 

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