KeyReply Blog

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Safe Distancing or Safe Sex?

Some of you might have seen this Ministry of Health Ask Jamie bot go viral in Singapore for...

How Will Big Tech Entry Into Healthcare Affect Providers?

The Big 4 technology companies are making big moves into the healthcare sector. How will this...

10 Features of the Best Conversational AI Solutions in 2020

How do you tell apart the merely good chatbots from the truly great conversational AI? Here are...

7 Golden Rules of Testing Conversational AI Solutions

Testing a chatbot or conversational AI is different from traditional software UAT. Here are 7...

Conversational AI Implementation: 6 Questions to Ask First Up

A conversational AI can streamline your customer service and internal operations but...

3 Essential Features of Every Conversational AI

Conversational AI platforms are increasingly becoming critical to digital transformation plans....

How Smart is Your Conversational AI?

Conversational AI solutions are often judged based on how “smart” or intelligent they are but...

Conversational AI for Prioritising Patient Screening in Health Crises

Conversational AI can help healthcare institutions prioritise patient care during mass outbreaks...

How AI Virtual Assistants Can Make a Difference to Your Workplace

Over the past few years, digital transformation and artificial intelligence (AI) have brought...

Making Chatbots Part of Your Organisational Customer Experience Strategy

In this day and age, it’s no longer surprising to see a chatbot pop up as soon as you alight on...

Creating Scalable and Profitable Company-Wide Chatbots

Young, tech-savvy, exacting, and above all overwhelmed with marketing content, today’s buyers...

Using Chatbots to Advance Your Brand Voice

Now that you've gotten the green light from your management to go ahead with your organization's...

From Inception to Implementation – The Process of Building an AI Chatbot

Artificial intelligence (AI) remains a relatively new foray for most organisations. When...

Chatbot 101 Glossary

Jargons are present in every industry to help industry players to communicate with one other...

The Market Adoption of Chatbot Solutions

In 1994, ELIZA was the first “Chatterbox” to be developed by Joseph Weizenbaum at Massachusetts...