Artificial intelligence (AI) remains a relatively new foray for most organisations. When...
Geographical diversification opens up a broader market for businesses. Such expansion often...
Jargons are present in every industry to help industry players to communicate with one other...
Even though we often use chatbots as consumers, not many understand what goes behind the scene....
As more digital channels are established, contact centres also have more channels to manage....
Southeast Asia's booming market is immensely appealing to businesses within and outside of the...
In 1994, ELIZA was the first “Chatterbox” to be developed by Joseph Weizenbaum at Massachusetts...
Digital transformation is exciting - as a solution provider, we get it. It is no wonder we...
The technology revolution has been shifting the landscape in financial sectors – with the rise...
Logistics and supply chain is an industry with high level of repetitive and laborious tasks,...
AI-powered e-commerce has significantly changed the way we shop. In 2013, Deloitte’s study found...
Technologies like artificial intelligence and robotics are leaving marks in the healthcare...
“If I had asked people what they wanted, they would have said faster horses”. The idea of a...
These terms have been tossed around loosely in various contexts, but what do they really mean?...
In 2018, Google published bidirectional, transformer-based pre-training of large scale...