How Smart is Your Conversational AI?

Posted by Admin on 28 April 2020

Conversational AI solutions are often judged based on how “smart” or intelligent they are but such evaluation must consider these 5 key questions. 

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Conversational AI for Prioritising Patient Screening in Health Crises

Posted by Admin on 21 April 2020

Conversational AI can help healthcare institutions prioritise patient care during mass outbreaks of diseases and major health crises, like the ongoing COVID-19 pandemic. 

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How AI Virtual Assistants Can Make a Difference to Your Workplace

Posted by Admin on 28 January 2020

Over the past few years, digital transformation and artificial intelligence (AI) have brought considerable change to the workplace. AI-powered software programmes that can understand and interact in conversational language, also known as virtual assistants - are becoming increasingly common, and for good reason.

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Making Chatbots Part of Your Organisational Customer Experience Strategy

Posted by Admin on 21 January 2020

In this day and age, it’s no longer surprising to see a chatbot pop up as soon as you alight on a homepage. And while conversing with a bot could feel slightly surreal only a few years ago, modern-day iterations manage to combine efficiency and entertainment value in a way that is making them increasingly valuable to customers and companies alike.

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How Gamification Can Help Create Immersive and Engaging Chatbot Experiences

Posted by Admin on 14 January 2020

The benefits of chatbots are increasingly well-recognised in marketing and beyond, with advantages that include saving both time and resources by optimising operational processes and automating key tasks, alongside creating positive customer experiences.

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