Conversational AI solutions are often judged based on how “smart” or intelligent they are but such evaluation must consider these 5 key questions.
Conversational AI can help healthcare institutions prioritise patient care during mass outbreaks of diseases and major health crises, like the ongoing COVID-19 pandemic.
Over the past few years, digital transformation and artificial intelligence (AI) have brought considerable change to the workplace. AI-powered software programmes that can understand and interact in conversational language, also known as virtual assistants - are becoming increasingly common, and for good reason.
In this day and age, it’s no longer surprising to see a chatbot pop up as soon as you alight on a homepage. And while conversing with a bot could feel slightly surreal only a few years ago, modern-day iterations manage to combine efficiency and entertainment value in a way that is making them increasingly valuable to customers and companies alike.
The benefits of chatbots are increasingly well-recognised in marketing and beyond, with advantages that include saving both time and resources by optimising operational processes and automating key tasks, alongside creating positive customer experiences.