Conversation design plays a critical role in making chatbots work for humans. Here is what you should know about the practice and the key writing techniques to keep in mind when designing conversational AI systems.
How do you tell apart the merely good chatbots from the truly great conversational AI? Here are 10 features to look for.
Testing a chatbot or conversational AI is different from traditional software UAT. Here are 7 rules to keep in mind.