the KeyReply blog

Welcome to our world of chatbots & productivity!

Why you may need an external chatbot provider even with an engineering team

If you have an internal engineering team, why do you need an external chatbot provider? Here are some things to help you make a decision

Many of the businesses that we work with on...

Carylyne Chan
Carylyne Chan Dec 08, 2016

7 great ways to add a chatbot to your business

Pick the right use case and reap the benefits of having an automated chatbot in your business

Choosing the right way to use a chatbot in your business may be one of the most important parts of the...

Carylyne Chan
Carylyne Chan Dec 07, 2016

Should you choose Facebook Messenger as your chatbot platform?

Evaluating the pros & cons of the Facebook Messenger bot platform as part of your business’ chatbot strategy

Source: ...
Carylyne Chan
Carylyne Chan Dec 06, 2016

Why your business needs a chatbot strategy

In the changing world of chatbots for business, you need to strategize for the greatest advantage in the market

When you launch a new product, you probably spend lots of time before that...

Carylyne Chan
Carylyne Chan Dec 05, 2016

What to think about before building your enterprise chatbot

5 greatest considerations behind implementing and putting your enterprise chatbot to work

While you’re considering whether to build a chatbot for your enterprise, you have most probably...

Carylyne Chan
Carylyne Chan Dec 02, 2016

5 reasons a bot is perfect for your business today

The why, when, and how of implementing a bot for your business for maximum ROI

You may have heard of it everywhere in the news, on blogs, from friends’ posts, on social channels, and so on. Maybe...

Carylyne Chan
Carylyne Chan Dec 01, 2016

How should bots speak to humans?

BotSpeak database — 1 human, 200+ bots, 892 bot dialogs

TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over 200 Facebook Messenger bots to extract...

Spencer Yang
Spencer Yang Nov 10, 2016