The Market Adoption of Chatbot Solutions

Posted by Zoe Ang on 13 September 2019

In 1994, ELIZA was the first “Chatterbox” to be developed by Joseph Weizenbaum at Massachusetts Institute of Technology (MIT). Since then the Chatbot Industry has been evolving and improving alongside the technology development. Today, one in five businesses are using intelligent assistant or chatbotsWhy did these companies adopt the Chatbot solutions?  

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Am I Chatting with a Human or an AI? How Live Agents Help with Chatbot Implementations

Posted by Zoe Ang on 29 August 2019

Digital transformation is exciting - as a solution provider, we get it. It is no wonder we idealize the digital era, it's almost like the American Dream; people who believed in it, believed that anything is possible.

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Bring on Your AI Game to Finance Services

Posted by Zoe Ang on 25 July 2019

The technology revolution has been shifting the landscape in financial sectors – with the rise of Fintechs, Blockchains and Cryptocurrencies threatening the existing models of the traditional institutions. Many traditional institutions realized the importance of, and have taken steps to adopt big data strategies. Being in a competitive space and also one of highest data generating industry with big guns, CEOs and other top managements are eager to embark on technology growth strategies. Over 80% of financial service firms expressed that they are planning (26%), trialing (36%) or have fully deployed (22%) AI, bots and ML in their business (Source: Deloitte). What are some AI and robotics applications which are transformational for each aspect of finance and banking businesses?

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Technology Powering the Logistic sector

Posted by Zoe Ang on 18 July 2019

Logistics and supply chain is an industry with high level of repetitive and laborious tasks, making it ideal candidate for automation.

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Technologies for the Online Retail Sector

Posted by Zoe Ang on 11 July 2019

AI-powered e-commerce has significantly changed the way we shop. In 2013, Deloitte’s study found that FMCG sales underutilized e-commerce channels. Now, many grocers have come to move consumer packaged goods (CPG) through the e-commerce channels. There is increased use of grocery delivery, and subscription boxes for a myriad of products these days. However, some technology used are still lacking. Here, we share some of the 21st century technologies and strategies which retailers are using to stay in the game.

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