How to implement a Multilingual Chatbot?

Posted by Zoe Ang on 14 November 2019

Geographical diversification opens up a broader market for businesses. Such expansion often leads to widening demographics of the customer base; gaining more international customers, including those who may not speak the same language. Today, English still tops the charts as the language used online, and it is the primary language most online content are made available in. However, only 25% of internet users use English online. These suggest that online content and chatbots, which are multilingual can reach wider audiences.

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Chatbot 101 Glossary

Posted by Zoe Ang on 30 October 2019

Jargons are present in every industry to help industry players to communicate with one other efficiently. However, they tend to confuse the outsiders and lead to poor communication. Here is a list of jargons used in the “Chatbot World” and we hope this will help you navigate in the land of chatbot/technology like a pro. 

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Understanding Conversational User Interfaces

Posted by Zoe Ang on 21 October 2019

Even though we often use chatbots as consumers, not many understand what goes behind the scene. How does ‘it’ work? What can ‘it’ do? Who designs ‘it’? Why does a business choose to use ‘it’? This article examines these frequently asked questions that shroud conversational user interfaces (CUI) like chatbots and virtual assistants, and how to best approach starting one for your business.

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Customer Service today needs omnichannel support. How can contact centres keep up and improve their ROI?

Posted by Zoe Ang on 10 October 2019

As more digital channels are established, contact centres also have more channels to manage. Today, most teams do not only comprise “call-centres” but also manage queries and requests through other channels such as emails, applications, websites, and social media platforms. How can businesses improve their returns on investments in the customer service divisions today? 

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E-commerce Marketplace’s Action Plan to Upscale in Southeast Asia

Posted by Zoe Ang on 27 September 2019

Southeast Asia's booming market is immensely appealing to businesses within and outside of the region. The region comprises a medley of people with different cultural background, socio-economical progressions. How should e-commerce navigate this unique market?

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