the KeyReply blog

Welcome to our world of chatbots & productivity!

Carylyne Chan

Carylyne Chan

Recent Posts

The state of information overload in enterprises today

Challenges in making decisions due to too much available information — And what to do about it

Information overload, also known as infobesity, infoxication, information glut, data smog,...

Carylyne Chan
Carylyne Chan Oct 19, 2017

The Chatbot Landscape, 2017 Edition

To help decision makers and users wade around the vast landscape of bots, this landscape gives a high-level overview of providers and tools.

Why this landscape, now?

Since we started building bots...

Carylyne Chan
Carylyne Chan Jun 26, 2017

How to make sure your new chatbot gets a head start with machine learning

Avoid a “clueless chatbot” situation by equipping your chatbot with past data from your business before it goes live

For most of us, building a chatbot serves a real business purpose and...

Carylyne Chan
Carylyne Chan Mar 07, 2017

The one thing your bot will fail without

If you don’t have this, it won’t work…

Having built several bots ourselves, there is one thing that we’ve noticed that is markedly missing that prevents bots from being particularly useful: ...

Carylyne Chan
Carylyne Chan Mar 03, 2017

Developing the future of government–citizen interaction in Singapore

Fulfilling our purpose of making government information accessible to everyone

In November 2016, we were fortunate enough to be chosen as the partner for the first-ever Gov.sg Messenger bot. As...

Carylyne Chan
Carylyne Chan Feb 03, 2017

Take a course, be a Messenger bot ninja

We’ve launched a course to help answer all your questions about Messenger bots and how to strategize and build them

Source: Highbrow

We’ve just launched our new course, “Build Your Own...

Carylyne Chan
Carylyne Chan Dec 15, 2016

Helping your customers find your chatbot and talk to it

It’s not enough to build it, and wait for people to come and talk to it. Here are some ways you can help your customers get to your chatbot today

The whole point of a chatbot is to make it...

Carylyne Chan
Carylyne Chan Dec 14, 2016

How to implement internal chatbots for team productivity & transparency

Other than customer-facing chatbots, internal-facing chatbots can be vital in increasing productivity and improving culture too

In the recent hype about chatbots, most media and...

Carylyne Chan
Carylyne Chan Dec 09, 2016

Why you may need an external chatbot provider even with an engineering team

If you have an internal engineering team, why do you need an external chatbot provider? Here are some things to help you make a decision

Many of the businesses that we work with on...

Carylyne Chan
Carylyne Chan Dec 08, 2016

7 great ways to add a chatbot to your business

Pick the right use case and reap the benefits of having an automated chatbot in your business

Choosing the right way to use a chatbot in your business may be one of the most important parts of the...

Carylyne Chan
Carylyne Chan Dec 07, 2016