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The Conversation Design Process: How to Design Chatbot Dialogue

Learn about the conversation design process, including understanding requirements, tech...

How to Make Conversational AI Work for Low-Resource Languages

How difficult is it to create a chatbot that can communicate in low-resource languages like...

How Conversation Design Can Make or Break Chatbots

Conversation design plays a critical role in making chatbots work for humans. Here is what you...

6 Conversational AI Use Cases in Insurance

How can conversational AI be used by insurance providers to better serve their agents, customers,

10 Features of the Best Conversational AI Solutions in 2020

How do you tell apart the merely good chatbots from the truly great conversational AI? Here are...

7 Golden Rules of Testing Conversational AI Solutions

Testing a chatbot or conversational AI is different from traditional software UAT. Here are 7...

Conversational AI Implementation: 6 Questions to Ask First Up

A conversational AI can streamline your customer service and internal operations but...

3 Essential Features of Every Conversational AI

Conversational AI platforms are increasingly becoming critical to digital transformation plans....

How Smart is Your Conversational AI?

Conversational AI solutions are often judged based on how “smart” or intelligent they are but...

Conversational AI for Prioritising Patient Screening in Health Crises

Conversational AI can help healthcare institutions prioritise patient care during mass outbreaks...

How AI Virtual Assistants Can Make a Difference to Your Workplace

Over the past few years, digital transformation and artificial intelligence (AI) have brought...

Making Chatbots Part of Your Organisational Customer Experience Strategy

In this day and age, it’s no longer surprising to see a chatbot pop up as soon as you alight on...

How Gamification Can Help Create Immersive and Engaging Chatbot Experiences

The benefits of chatbots are increasingly well-recognised in marketing and beyond, with...

Creating Scalable and Profitable Company-Wide Chatbots

Young, tech-savvy, exacting, and above all overwhelmed with marketing content, today’s buyers...

How an Effective Channel Migration Strategy Can Boost Chatbot Uptake

While the digital revolution has brought considerable change to the way we do business, few...