KeyReply Blog

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Is LaMDA All Hype Or Will it Revolutionise Chatbots?

Google’s LaMDA conversational technology shows signs of a major breakthrough but will it turn...

The Latest Updates for WhatsApp Business API: A Game Changer for Businesses?

More ways for businesses to interact with their customers on WhatsApp! Here's what you should...

How Will Big Tech Entry Into Healthcare Affect Providers?

The Big 4 technology companies are making big moves into the healthcare sector. How will this...

A Roadmap to Scale Your Chatbot Across the Enterprise

Are you seeing multiple potential chatbot use cases within your enterprise? Here’s how to take a...

Why Virtual Assistant Chatbot Use Cases Are More Than Just About Automation

From providing agile customer service in insurance to enabling PROMs and PREMs in healthcare,...

Why the Latest WhatsApp Privacy Policy Update is Less Controversial Than You Think

Not sure how the new WhatsApp Privacy Policy Update affects your business and privacy of your...

The Challenges of Making a Business Case for AI (and 4 Tips to Address Them)

Are you finding it harder to get management buy-in for AI projects? Here are 4 tips that will...

How to Promote Your Chatbot for Increased Usage

If you don’t promote your chatbot after launch, people will not use it and this could lead to...

How Chatbots Help Clinicians with Medical Knowledge Management

Healthcare chatbots can help doctors keep up with expanding medical knowledge and synthesize new...

Why Chatbots Fail and How to Ensure They Don’t

Chatbots play a key role in digital transformation initiatives for businesses but not all...

How to Go from FAQ Chatbots to Automating Transactions

Quite often organizations start with FAQ chatbots in trial projects, but don’t go forward to...

The Conversation Design Process: How to Design Chatbot Dialogue

Learn about the conversation design process, including understanding requirements, tech...

How to Make Conversational AI Work for Low-Resource Languages

How difficult is it to create a chatbot that can communicate in low-resource languages like...

How Conversation Design Can Make or Break Chatbots

Conversation design plays a critical role in making chatbots work for humans. Here is what you...

6 Conversational AI Use Cases in Insurance

How can conversational AI be used by insurance providers to better serve their agents, customers,

10 Features of the Best Conversational AI Solutions in 2020

How do you tell apart the merely good chatbots from the truly great conversational AI? Here are...

7 Golden Rules of Testing Conversational AI Solutions

Testing a chatbot or conversational AI is different from traditional software UAT. Here are 7...

Conversational AI Implementation: 6 Questions to Ask First Up

A conversational AI can streamline your customer service and internal operations but...

3 Essential Features of Every Conversational AI

Conversational AI platforms are increasingly becoming critical to digital transformation plans....

How Smart is Your Conversational AI?

Conversational AI solutions are often judged based on how “smart” or intelligent they are but...

Conversational AI for Prioritising Patient Screening in Health Crises

Conversational AI can help healthcare institutions prioritise patient care during mass outbreaks...

How AI Virtual Assistants Can Make a Difference to Your Workplace

Over the past few years, digital transformation and artificial intelligence (AI) have brought...

Making Chatbots Part of Your Organisational Customer Experience Strategy

In this day and age, it’s no longer surprising to see a chatbot pop up as soon as you alight on...

How Gamification Can Help Create Immersive and Engaging Chatbot Experiences

The benefits of chatbots are increasingly well-recognised in marketing and beyond, with...

Creating Scalable and Profitable Company-Wide Chatbots

Young, tech-savvy, exacting, and above all overwhelmed with marketing content, today’s buyers...

Our Year in Review: Top 5 Blog Posts of 2019

It's been an exciting year in the artificial intelligence space, with 2019 being the year where...

How Chatbots Can Boost Workforce Productivity and Operational Efficiency

Those in the know are well aware that conversational AI, and more specifically chatbots, are...

How Transactional Bots Monetise Sales and Marketing Investments

As technology progresses at the speed of light, so does the way we interact with customers....

How an Effective Channel Migration Strategy Can Boost Chatbot Uptake

While the digital revolution has brought considerable change to the way we do business, few...

Using Chatbots to Advance Your Brand Voice

Now that you've gotten the green light from your management to go ahead with your organization's...

From Inception to Implementation – The Process of Building an AI Chatbot

Artificial intelligence (AI) remains a relatively new foray for most organisations. When...

How to implement a Multilingual Chatbot?

Geographical diversification opens up a broader market for businesses. Such expansion often...

Chatbot 101 Glossary

Jargons are present in every industry to help industry players to communicate with one other...

Understanding Conversational User Interfaces

Even though we often use chatbots as consumers, not many understand what goes behind the scene....

E-commerce Marketplace’s Action Plan to Upscale in Southeast Asia

Southeast Asia's booming market is immensely appealing to businesses within and outside of the...

The Market Adoption of Chatbot Solutions

In 1994, ELIZA was the first “Chatterbox” to be developed by Joseph Weizenbaum at Massachusetts...

Am I Chatting with a Human or an AI? How Live Agents Help with Chatbot Implementations

Digital transformation is exciting - as a solution provider, we get it. It is no wonder we...

Bring on Your AI Game to Finance Services

The technology revolution has been shifting the landscape in financial sectors – with the rise...

Technology Powering the Logistic sector

Logistics and supply chain is an industry with high level of repetitive and laborious tasks,...

Technologies for the Online Retail Sector

AI-powered e-commerce has significantly changed the way we shop. In 2013, Deloitte’s study found...

Progressing to the Healthcare of Tomorrow

Technologies like artificial intelligence and robotics are leaving marks in the healthcare...

What Can You Automate?

“If I had asked people what they wanted, they would have said faster horses”. The idea of a...

Defining Virtual Assistants – and are they the same as Chatbots?

These terms have been tossed around loosely in various contexts, but what do they really mean?...

XLNet — A new pre-training method outperforming BERT on 20 tasks

In 2018, Google published bidirectional, transformer-based pre-training of large scale...

Too much bots to keep tabs on?

If you are just browsing the net hoping to find ways to integrate Big Data, AI, ML, and other...

Website vs Application vs Chatbot

Where are the consumers? Where should you invest your next marketing dollar? This article...

Making the News with WhatsApp

Just last week, Channel News Asia made official announcement of its presence on WhatsApp...

11 Effective Ways to Promote Your Chatbot

Congratulation on your first chatbot! Now, let’s find out the 11 most effective ways to promote...

Is Your Company Ready for Deployment of Virtual Assistants? (Chatbots)?

Synopsis

Enterprise chatbots are commonly known as virtual assistants, which are essentially...

5 things I learnt after 1 year in an AI automation startup - KeyReply

In the past year, I watched the startup i joined grow tremendously from a 3 person team to now a...

The state of information overload in enterprises today

Challenges in making decisions due to too much available information — And what to do about it

The Chatbot Landscape, 2017 Edition

To help decision makers and users wade around the vast landscape of bots, this landscape gives a...

How to make sure your new chatbot gets a head start with machine learning

Avoid a “clueless chatbot” situation by equipping your chatbot with past data from your business...

The one thing your bot will fail without

If you don’t have this, it won’t work…

Having built several bots ourselves, there is one thing...

Developing the future of government–citizen interaction in Singapore

Fulfilling our purpose of making government information accessible to everyone

In November 2016,...

30 top conferences to attend in digital marketing, social, AI and mobile in 2017

As we wrap up another great year in 2016, the KeyReply team took a break from working on AI chat...

Take a course, be a Messenger bot ninja

We’ve launched a course to help answer all your questions about Messenger bots and how to...

Helping your customers find your chatbot and talk to it

It’s not enough to build it, and wait for people to come and talk to it. Here are some ways you...

How to implement internal chatbots for team productivity & transparency

Other than customer-facing chatbots, internal-facing chatbots can be vital in increasing...

Why you may need an external chatbot provider even with an engineering team

If you have an internal engineering team, why do you need an external chatbot provider? Here are...

7 great ways to add a chatbot to your business

Pick the right use case and reap the benefits of having an automated chatbot in your business

...

Should you choose Facebook Messenger as your chatbot platform?

Evaluating the pros & cons of the Facebook Messenger bot platform as part of your business’...

Why your business needs a chatbot strategy

In the changing world of chatbots for business, you need to strategize for the greatest advantage...

What to think about before building your enterprise chatbot

5 greatest considerations behind implementing and putting your enterprise chatbot to work

While...

5 Reasons a Bot is Perfect for Your Business Today

The why, when, and how of implementing a bot for your business for maximum ROI

You may have heard...

How Should Bots Speak to Humans?

BotSpeak database — 1 human, 200+ bots, 892 bot dialogs

TL;DR —Designing great bot dialog is...

How should bots speak to humans?

TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over...

Does your bot do these 5 weird things to your users?

We’ve now seen some examples of live Messenger bots in the wild since their debut at the F8...

Why does your chatbot suck?

You may have wondered why the significant investment you’ve made in your virtual assistant/chatbot...

Nuts and bolts of a revenue machine [Infographic]

As a salesperson (or someone concerned about sales at your company), you probably have a say in...

Introducing KeyReply for Mac

As we launched KeyReply for mobile, there have been many users who asked us if we can help them...

11 actionable ways to be more popular (and persuasive) with customers

We write and edit companies’ frequently-used replies to customers for a living. Most of these...

Noob's guide to building an enterprise-grade SaaS application

As a tech co-founder in a bootstrapping startup who doesn’t have experience building an...

7 things about omnichannel engagement you need to know

If you’ve never heard of the term “omnichannel”, it’s time for you to sit up and take notice. It’s...

How to set up your KeyReply custom keyboard quickly in 5 steps

Setting up your custom keyboard on iOS can be a slightly long process, but it’s generally pretty...

How standardizing responses can boost your business success

These days, there are inadvertent cringes to words such as “standardization”. Generally, this could...

Save 12 vacation days a year with response templates on your phone

If you’ve ever tried typing a long chunk of text on your mobile in response, you’ll know how much...

5 Best Keyboards to improve your productivity

With the introduction of custom keyboards to iOS users, no longer do we have to reply on the tap...

KeyReply is live!

Hello world! We conceptualized KeyReply after speaking to enterprise customers, teams, sales and...