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Why Virtual Assistant Chatbot Use Cases Are More Than Just About Automation

From providing agile customer service in insurance to enabling PROMs and PREMs in healthcare,...

Why the Latest WhatsApp Privacy Policy Update is Less Controversial Than You Think

Not sure how the new WhatsApp Privacy Policy Update affects your business and privacy of your...

The Challenges of Making a Business Case for AI (and 4 Tips to Address Them)

Are you finding it harder to get management buy-in for AI projects? Here are 4 tips that will...

How to Promote Your Chatbot for Increased Usage

If you don’t promote your chatbot after launch, people will not use it and this could lead to...

How Chatbots Help Clinicians with Medical Knowledge Management

Healthcare chatbots can help doctors keep up with expanding medical knowledge and synthesize new...

Why Chatbots Fail and How to Ensure They Don’t

Chatbots play a key role in digital transformation initiatives for businesses but not all...

How to Go from FAQ Chatbots to Automating Transactions

Quite often organizations start with FAQ chatbots in trial projects, but don’t go forward to...

The Conversation Design Process: How to Design Chatbot Dialogue

Learn about the conversation design process, including understanding requirements, tech...

How to Make Conversational AI Work for Low-Resource Languages

How difficult is it to create a chatbot that can communicate in low-resource languages like...

How Conversation Design Can Make or Break Chatbots

Conversation design plays a critical role in making chatbots work for humans. Here is what you...

6 Conversational AI Use Cases in Insurance

How can conversational AI be used by insurance providers to better serve their agents, customers,

10 Features of the Best Conversational AI Solutions in 2020

How do you tell apart the merely good chatbots from the truly great conversational AI? Here are...

7 Golden Rules of Testing Conversational AI Solutions

Testing a chatbot or conversational AI is different from traditional software UAT. Here are 7...

Conversational AI Implementation: 6 Questions to Ask First Up

A conversational AI can streamline your customer service and internal operations but...

3 Essential Features of Every Conversational AI

Conversational AI platforms are increasingly becoming critical to digital transformation plans....